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Replyingo

For restaurants, salons, hotels, garages and shops

Every review answered. Every customer won back.

We reply to your real customer reviews on Google, Tripadvisor and Facebook, professionally and in your voice, within 24 to 72 hours. You approve every reply.

One-time payment. No automatic renewal.

A small business worker at a cafe counter writing on a laptopDraft reply ready
Positive reviewIllustrative example
Restaurant

“We booked a table for my mother's birthday and the evening was perfect. The staff brought a small dessert with a candle without us asking, and the fish was cooked exactly right.”

Our reply

Thank you for choosing us for your mother's birthday. We are delighted the evening felt special, and your kind words about the fish and the dessert will be shared with the kitchen and the team. We hope to welcome you all back soon.

Built for small businesses

  • Restaurants
  • Salons
  • Hotels
  • Garages
  • Shops

Why Replyingo

A reply is the answer your customers read

Most people check the reviews and how the business answers them before they choose. We make sure the answer is there, and that it is good.

Save time

You run the business. We read each review and write the answer, so a new review never waits for a free evening.

Protect your reputation

Every public review gets a calm, professional and specific reply, so people reading your profile see a business that listens.

Win back unhappy customers

A good reply to a bad review shows the customer, and everyone reading, that you take the problem seriously and want to put it right.

How it works

From payment to published reply in four steps

  1. 1

    Choose an offer

    Pick the offer that fits your business on the pricing page.

  2. 2

    Pay securely

    Pay by card through Airwallex. One-off payment, nothing renews.

  3. 3

    Send us your details

    After paying, you land on a short form: business, contact, your Google profile link and your payment reference.

  4. 4

    We start within 48 hours

    We read your reviews, learn your tone and send you drafts to approve.

Pricing

Five offers and a custom option

Pay once for exactly what you need. Nothing renews.

Reply Starter

For a business that wants every new review answered without spending the evening on it.

€29one-off payment

  • Up to 15 review replies over 30 days
  • 1 location
  • Replies within 72 hours
  • Google, Tripadvisor and Facebook

Secure card payment via Airwallex. One-off payment.

Most popular

Reply Pro

For a busy location with a steady flow of reviews that need a fast, careful answer.

€59one-off payment

  • Up to 40 review replies over 30 days
  • 1 location
  • Replies within 24 hours
  • Google, Tripadvisor and Facebook

Secure card payment via Airwallex. One-off payment.

Reply Templates Pack

Reply on your own, in your own voice, with a set of ready-to-use answers.

€49one-off payment

  • 20 reply templates
  • Written in your brand voice
  • Positive, neutral and negative reviews
  • Delivered in 3 business days

Secure card payment via Airwallex. One-off payment.

Google Profile Optimization

A complete, accurate Google Business Profile that says clearly what you do.

€89one-off payment

  • Business description
  • Categories and services
  • Opening hours
  • Photo checklist
  • Delivered in 3 business days

Secure card payment via Airwallex. One-off payment.

Local Visibility Pack

Everything together: a better profile, 30 days of replies and templates for later.

€199one-off payment

  • Google Profile Optimization
  • 30 days of Reply Pro
  • 20 reply templates
  • Delivered in 5 business days

Secure card payment via Airwallex. One-off payment.

Custom

For more than one location, agencies and other languages.

On quote

  • Several locations
  • Agencies and resellers
  • Replies in other languages
  • A price agreed before you pay
Request a quote

No payment on this site for custom work. We reply with a price first.

Pay once. No automatic renewal. Prices in EUR. Taxes may apply. Hours and days count from when we receive your complete details. All offers are one-time payments processed securely by Airwallex. See our Terms and Refund Policy.

Replyingo never writes, buys or sells reviews. We only reply to genuine reviews on behalf of our clients, with their approval.

Examples

What a good reply sounds like

Three made-up reviews and the replies we would write. They are examples, not real customers.

Positive reviewIllustrative example
Restaurant

“We booked a table for my mother's birthday and the evening was perfect. The staff brought a small dessert with a candle without us asking, and the fish was cooked exactly right.”

Our reply

Thank you for choosing us for your mother's birthday. We are delighted the evening felt special, and your kind words about the fish and the dessert will be shared with the kitchen and the team. We hope to welcome you all back soon.

Neutral reviewIllustrative example
Hair salon

“The cut itself was good and the stylist listened to what I wanted. I waited around 25 minutes past my appointment time though, and nobody told me why.”

Our reply

Thank you for your honest feedback. We are glad you liked the cut and that you felt listened to. You should not have waited 25 minutes without an explanation, and we are sorry. We have reminded the team to tell clients when we run late. We would be happy to see you again.

Negative reviewIllustrative example
Garage

“My car was supposed to be ready on Friday. I called twice and only got a call back on Monday. Nobody explained the delay and I had to organize a rental.”

Our reply

We are sorry about the delay and about the calls that went unanswered. A repair that runs late should always come with a clear explanation, and you did not get one. We would like to understand what happened and make it right. Please contact us at the address shown on our Google profile so we can look at your file together.

How a reply happens

Read, draft, approve, publish

A short animation of the steps behind each reply.

Neutral reviewIllustrative example

“The cut itself was good and the stylist listened to what I wanted. I waited around 25 minutes past my appointment time though, and nobody told me why.”

Draft reply

Thank you for your honest feedback. We are glad you liked the cut and that you felt listened to. You should not have waited 25 minutes without an explanation, and we are sorry. We have reminded the team to tell clients when we run late. We would be happy to see you again.

  1. We read the review
  2. We draft the reply
  3. You read the draft
  4. You approve it

Who it is for

Local businesses that live on their reputation

Restaurants and cafes

Restaurants and cafes

Thank the guest who loved the evening. Take the late order seriously.

Salons and barbers

Salons and barbers

Answer the review about the wait and the one about the color, in the same warm voice.

Shops and local services

Shops and local services

Hotels, garages and shops get replies that sound like the people who run them.

What we reply to

From praise to complaints, every review gets an answer

The kinds of businesses we work for and the kinds of reviews we answer.

  • Restaurants
  • A table for two that went wrong
  • Praise for the kitchen
  • Hotels
  • A noisy room
  • Thank you for the warm welcome
  • Garages
  • A repair that took longer
  • Shops
  • A product that arrived late
  • Salons
  • A color that came out perfectly
  • A long wait for an appointment
  • Cafes
  • Friendly staff
  • A billing mistake
  • Barbers
  • A booking mix-up
  • Local services
  • A five-star thank you

FAQ

Questions before you buy

Ready to answer every review?

Offers start at €29. One-time payment, no automatic renewal.